For the purposes of this Policy:

1.1 “Personal Data” means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, identification information, device data, IP address, account credentials, and any other information collected by Portonics in connection with the Services.

1.2 “Services” means software development services, consulting services, SaaS platforms, custom applications, digital solutions, maintenance services, and any related services provided or made available by Portonics.

1.3 “Sites” means all websites and online platforms operated by Portonics, including without limitation portonics.com and any other subdomains or online resources controlled by Portonics.

1.4 “You” or “Your” means any individual whose Personal Data is processed by Portonics, including clients, users, job applicants, contractors, and website visitors.

This Policy applies to all Personal Data processed by Portonics in connection with the provision of the Services, operation of the Sites, performance of contractual obligations, recruitment activities, or any form of interaction between you and Portonics.

This Policy does not apply to third-party websites, applications, or services that may be linked from our Sites. Portonics is not responsible for the privacy practices of such third parties.

Portonics may collect Personal Data from you through the following means:

3.1 Information Provided Directly by You

Including but not limited to:

• Name, email address, phone number, designation, company details;
  
  
• Account registration information (for systems or platforms managed by Portonics);
  
  
• Project-related information;
  
  
• Resume/CV, employment history, and other data submitted during recruitment;
  
  
• Any information voluntarily transmitted to us via email, contact forms, support tickets, phone calls, or social media.
  
  

3.2 Information Collected Automatically

When you access the Sites or use our Services, we may automatically collect:

• IP address, timestamp, browser type and user-agent details;
  
  
• Device identifiers and operating system information;
  
  
• Pages visited, duration of visits, and clickstream data;
  
  
• Cookies and analytics data;
  
  
• General geolocation information (country-level).
  
  

3.3 Information Obtained from Third Parties

Portonics may receive Personal Data from:

• Clients, business partners, or vendors in connection with a project;
  
  
• Recruitment platforms or employment agencies;
  
  

Public sources where legally permissible.

Where required by applicable law (including GDPR, where applicable), Portonics may rely on one or more of the following legal bases:

4.1 Contractual Necessity

To perform obligations under contracts with clients, users, or employees.

4.2 Legal and Regulatory Compliance 

To comply with applicable laws, regulatory requirements, court orders, or government directives.

4.3 Legitimate Interests

To pursue lawful business interests including service improvement, security, fraud prevention, internal administration, analytics, and marketing of similar services.

4.4 Consent

For activities requiring explicit permission, such as marketing communications or optional data collection. Consent may be withdrawn at any time.

Portonics may process Personal Data for the following purposes:

5.1 Provision of Services

• Delivering software development, digital solutions, maintenance, consulting and related support;
  
  
• Managing and administering user accounts;
  
  
• Monitoring system usage for performance, security, and troubleshooting.
  
  

5.2 Business Operations

• Client communications, project management, proposals, invoicing and financial record-keeping;
  
  
• Internal reporting, operational analysis, and service improvements.
  
  

5.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access, cyber threats, fraud, misuse, or illegal activities;
  
  
• Implementing and enhancing security measures across our systems.
  
  

5.4 Marketing and Communications

• Sending updates, announcements, newsletters and promotional content (only where legally permitted);
  
  
• Responding to inquiries, support requests, and other communications.
  
  

5.5 Recruitment Activities

• Assessing job applications and managing the recruitment process;
  
  

Maintaining candidate records as required by law or internal policy.

Portonics uses cookies, web beacons, and similar technologies for the following purposes:

• Enhancing user experience and remembering preferences;
  
  
• Ensuring system performance and security;
  
  
• Conducting analytics and improving the Sites.
  
  

Users may manage cookie preferences through browser settings; however, certain functionalities may be affected.

A separate Cookie Policy may supplement this section.

Other key information you should know:

Your public IP address with time-stamp is logged and kept on record (regardless of your cookie settings or preferences). This also allows the system to obtain and record certain publicly available meta-information aggregated from your IP address, which may include your ‘country-level’ location and basic information about your internet connection. This is a standard practice invariably applied at any website on the internet.

Your browsing history inside Portonics is recorded for statistics anonymously.

We use 3rd party Analytics services to analyse and archive visitors’ behaviour statistics to improve the user experience.

Portonics may disclose Personal Data to the following categories of recipients, strictly on a need-to-know basis:

7.1 Service Providers and Contractors

Third-party vendors engaged to support our operations, including hosting providers, analytics services, security providers, HR platforms, and professional advisors. All such parties are bound by confidentiality and data protection obligations.

7.2 Clients and Project Stakeholders 

Where required for project execution or pursuant to contractual obligations.

7.3 Legal and Regulatory Authorities

Where disclosure is mandated by applicable law, legal process, or regulatory requirement.

7.4 Affiliates

Within the Portonics group, for internal administrative and operational purposes.

7.5 Other Parties with Your Consent

Where you have expressly authorized us to share your information.

Portonics does not sell or rent Personal Data to third parties for marketing purposes.

Portonics retains Personal Data only for the period necessary to fulfill the purposes outlined in this Policy or as required by applicable laws, including:

• contract duration and reasonable retention thereafter;
  
  
• statutory record-keeping requirements;
  
  
• defense of legal claims;
  
  
• operational and compliance obligations.

Upon expiry of the retention period, Personal Data shall be securely deleted or anonymized.

Portonics implements commercially reasonable organizational, technical, and administrative safeguards to protect Personal Data against unauthorized access, loss, alteration, or misuse. Such measures include:

• encryption and secure storage practices;
  
  
• access controls and authentication mechanisms;
  
  
• regular monitoring and auditing of systems;
  
  
• employee confidentiality obligations.
  
  

Despite these measures, no data transmission or storage system can guarantee absolute security. You are encouraged to maintain strong passwords and notify us immediately of any suspected compromise.

Subject to applicable laws, you may have the following rights:

• Right of Access: Request confirmation and a copy of your Personal Data.
  
  
• Right to Rectification: Request correction of inaccurate or incomplete data.
  
  
• Right to Erasure: Request deletion of your data under lawful conditions.
  
  
• Right to Restrict Processing: Request limited use of your data.
  
  
• Right to Data Portability: Request transfer of your data to another entity where technically feasible.
  
  
• Right to Withdraw Consent: Withdraw consent for processing based on consent.
  
  
• Right to Object: Object to processing based on legitimate interests.
  
  

All requests shall be reviewed and addressed in accordance with applicable laws.

Where Personal Data is transferred outside Bangladesh or your country of residence, Portonics shall ensure that such transfers are subject to appropriate safeguards consistent with this Policy and applicable legal requirements.

Portonics reserves the right to amend or update this Policy at its sole discretion. Any changes shall be effective upon posting the revised Policy on our Sites, unless a different effective date is specified. Continued use of the Sites or Services constitutes acceptance of the revised Policy.

For any questions, concerns, or requests regarding this Policy or the processing of Personal Data, you may contact:

Portonics Limited

Email: sales@portonics.com

Address: Navana HR Tower 1, Level 8, Plot - 410, Bir Uttam Mir Showkat Sarak, Tejgaon I/A, Dhaka 1208

Website: www.portonics.com